Posts Tagged ‘Customer’

Want to Maximize your Business via Social Networking? This Tip here Part I

If you are just starting a small business, set up time is the most important, becauseĀ  seconds that you use very valuable for your business. We all know time is money.

A variety of technologies that are available today can greatly assist you in doing business. However, if it is not put to good use, technology can actually be penitent your valuable time to the Affairs of the less important.

One of the most technological devices that are currently being loved is social media aliases social networking media. Media social networking can be very helpful but also time-consuming you simultaneously, especially the customers and prospective customers who look forward to rapid response 24 hours nonstop.

Offered from financial edge, Friday (8/12/2011), here are a few tips to determine how much time can you spend to ‘ sell ‘ your company on Twitter, Google +, Facebook, and other social media.

1. There is no such thing as a success in a day

Success takes hard work, time and dedication, this applies also in the social networking media. You can start downloading the tweet about the company and your product for the first few months. The results will vary.

Maybe some people won’t experience a drastic change of its business in the first three months, but a few others probably just could’ve raked omelet increased three fold.

It’s hard enough also to gauge how successful you are selling in social networking media. For example, the increasing size can be a success omelet. But, the positive image and the number of fans or followers (follower) of your company also can not dispelled.

Make sure you build the image of your company and products in a positive and do not forget to keep serving its customers and prospective customers in cyberspace. Done effectively, do not overuse until time-consuming.

2. install the target consumer feedback

Every action done in social media by a company or team of marketing, such as posting on Facebook or Twitter at Twitter, there must be some target feedback (feedback) of customers. One of the goals the company using social media is, expresses the existence of the brand, increase sales, improve and maintain the perception of consumers and others.

But, all of that will not be effective if you don’t put up a target. You will spend a lot of time in social media since it knows the goal for what, but didn’t know when to achieve those goals.

So you’re ready to roll out a promotional campaign on social networking, make sure you’ve got the right target and measuring system to monitor how successful those campaigns. With a regular monitor, you can determine how far you are from your target audience and what must be done, must add the frequency or even reduced.

Developing Marketing Strategies for Small Businesses

some things to consider in developing marketing strategies for small businesses is as follows:

1. Consistency

With the consistency of all areas of marketing, can help reduce marketing costs and increase the effectiveness of brand creation.

2. Plan

Planning of marketing concepts that will run a small business greatly affect the number of customers acquired. Therefore take the time to plan marketing strategies, marketing budget, and other concepts related to marketing.

3. Strategy

Strategy is the basis for the continuation of the planned marketing activities, such as who the target market, how to target small business customers, and how to keep existing customers as repeat customers.

4. Target Market

Defining precisely the intended market share, by selecting one or more of the market segments that will be entered. The target market will obviously make more easy to implement marketing concepts.

5. Budget

Calculating the marketing budget is part of the heavy and require accuracy of the results count. Of the budget are made, can dispersant funds will be needed for marketing. Usually small businesses to create a budget with a not very accurate, resulting in waste.

6. Marketing Mix

Marketing mix is ??usually explained as a product, price, place and promotion. As a small businessman, it is necessary to decide the specific product (or service), price, where and how you will distribute your product, and how others can know about the products offered.

7. Website

Currently any business including small businesses try to have a website, because nearly 60% of our customers come from information from the internet. So that the product information via the website was very supportive of increasing the number of customers who are interested in your product.

8. Branding

Branding is how consumers receive products and companies that make these products. Sometimes small businesses are always turning their backs on brand or image recognition, logos, and even products that small businesses produce.

9. Promotion and advertising

Promotion and advertising is a marketing concept that should be considered at various bsnis and products, including on small businesses. Promotion and advertising that will either result in an effective brand recognition to be able to increase sales.

10. Customer Relationship Management

Management of relationships with customers right into one of the essentials for creating a loyal and consistent customers. For example, by creating a membership card, and give certain discounts for members.

Remember, even a business can be destroyed if the marketing strategy employed is not appropriate. Therefore, review the marketing concept and plan your marketing strategy, so that your business can grow more quickly and precisely.

Era of Business Strategic Resource

a difficult concept in the era of business is a strategic resource (Strategic Resources), which consists of core competencies, strategic assets and core processes. Strategic resource is specific and unique that can change dramatically sumberdya competition a source of business concept innovation. Competence is something that benefits the company and able to provide the unique skills and abilities. Amazon.com for example, has a technology patent “One-Click” and has a very strong brand is among the quality of its core competencies. But the real core competence of Amazon.com is the experience created for customers are comfortable doing business with Amazon.com. Why convenient? Because it is easy (One-Click), make people perceive that they do business and sell and buy products that have a known brand.

The third component of intermediate customers (Customer Interface), which has four elements, namely the support and fulfillment, in-depth information, relationship dynamics and the pricing structure. Harley Davidson is a company that is able to build genuine relationships with customers.

While the fourth component of the business model is a network that surrounds the company’s value and that reinforce and complement the company’s resources. Cisco and Nokia with their supplier networks as a way to reduce working capital and increase flexibility dramatically.

Start an Independent Business

DIY Seamless White Background for Small Produc...

At post time I will try to write tips on starting your own business, which is engaged in both offline and online, these tips I can from a successful entrepreneur in the field of offline but I do not think this is wrong kl can be applied in the world what maya.Seperti tips …?

  • Start with a dream, it all started from a dream and make sure the product being offered is qualified.
  • Love the product itself, the love of your own product to give a confidence to consumers who will buy your product.
  • Look for the steady guidance of experts, people who want to succeed dah succeed in running their business, always looking for guidance or advice from various parties, but the final decision was in good tanggan anda.Komunikasi and persistence to sell the product was the beginning of a business, or kegigihkan sell a product is a key word to success.
  • Learn and find guidance on business fundamentals, there will be no success if there is no basic knowledge of good business, learning while working, also worked for several months to explore the basic knowledge it does not matter.
  • Take risk that would be difficult in my opinion, anyone who want to lose …? But in this case that the count is key subuah the beginning of the effort itself (ready to take risks). A calculated risk in a well, will give more possibilities for your business successful.
  • Work very hard keras.Kerja in need in running the business, almost all the initial successes because they work hard.
  • Ready to face any kegagalan.Apakah orng would fail to execute its business …? Every effort must always be at the drill by a failure and when it happens you are ready to face it.

The selling process

Most business owners would like to focus all their energy on daily business operations and serving existing client demands. It’s critical to your success, however, to focus on gaining new business from current and potential customers in order to grow and sustain your company.
The selling process has six key steps. Virtually every sales interaction will follow these steps, whether it lasts several minutes or several months:

  • Prospecting
  • Initial Contact
  • Sales Presentation
  • Handling Objections
  • Closing the Sale
  • Follow-Up and Service after the Sale

As you develop a sales process that is right for you and your business, here are some other pointers to keep in mind:

  • Continuously improve your sales skills, learn from others and stay open to new ideas.
  • Be sincere about your desire to help the prospect. Making the sale should be your secondary objective. This attitude will come through in every encounter and will help you build long-term relationships.
  • Contribute more than just your product. Provide industry news updates, creative ideas, and business advice as part of the service you offer.
  • Be direct with your communication. Beating around the bush only frustrates people. Answer all questions. Never patronize.
  • Enclose your business card with every letter and note.
  • Thank people who refer prospects to you. If the referral results in business, send a small, business-related thank-you gift also.
  • Never lie. Don’t badmouth the competition or say negative things about their clients. Don’t gossip.
  • Don’t overbook yourself so much that you don’t have time to listen and be available to your customer for their questions and comments.

Selling is one activity of the entire marketing process

Many people mistakenly think That selling and marketing are the same – They Are not. You Might already know that the marketing process is broad and includes all of the following:

  • Discovering what product, service or idea customers want.
  • Producing a product with the Appropriate features and quality.
  • Pricing the product correctly.
  • Promoting the product; spreading the word about why customers buy it Should.
  • Selling and delivering aspects the product into the hands of the customer.

Selling is one activity of the entire marketing process.

Selling is the act of persuading or Influencing a customer to buy (Actually exchange something of value for) a product or service.

Marketing Efforts sales support activities. Actually, They are usually the most significant force in stimulating sales. Oftentimes, marketing activities (like the production of marketing materials and catchy packaging) must occur before a sale can be made; Sometimes They follow the sale as well, to Pave the way for future sales and referrals.

Contrasting the Sales Concept with the Marketing Concept
The concepts Surrounding Both selling and marketing also differ. There is a need for Both selling and marketing approaches in different Situations. One approach is not always right and the other always wrong – it depends upon the particular situation.

In a marketing approach, more listening to and eventual accommodation of the target market Occurs. Two-way communication (Sometimes the between a salesperson and a customer) is emphasized in marketing so learning can take place and product offerings can be improved.

A salesperson using the sales concept, on the other hand, Sometimes has the ability to individualize the components of a sale, but the emphasis is ordinarily upon Helping the customer determine if They want the product, or a variation on it, that is already being Offered by the company. In the sales approach, not much time is spent learning what the customer’s ideal product would be Because the salesperson has little say in seeing That Their company’s product is modified. Furthermore, They Are not rewarded for spending time listening to the customer’s desires Unless They have a product to match Their desires That Will result in a sale.

sales and marketing

Recently I had the opportunity to see one of my favorite authors and sales trainers Jeffrey Gitomer speak. I enjoyed his three hour seminar and walked away with information I could begin utilizing the same day – that’s the kind of seminar I like.

The seminar was on sales, but one thing I noticed in the session was that Jeffrey continued to bring up the topic of sales teams getting materials from the marketing department. The materials simply didn’t do the job. The statement actually brought laughter to the room; especially the comment of having the marketing team sell using the materials they had given the sales department.

While I too laughed at the statement, I was also reminded on how divided and disjointed our sales and marketing departments are. This is especially true in large companies. Why is this?

Marketers often feel frustration when encountering the difficulties of getting their brand message translated into equity-building, price increasing, and margin-enhancing results by the sales force. Salespeople feel frustration when trying to get marketers to understand the real business situations sufficiently to deliver them practical and effective sales tools that will actually convert a potential customer into a customer.

It doesn’t matter what side you are on, the truth is we both need one another. As marketers we can help the sales department when we understand what it is they need to be successful. A sales person goes through several phases in order to court a prospect into a client or customer. When we understand those phases we are better at creating marketing materials that will work for them, both in efficiency and effectiveness.

Unique Selling Proposition

Products and / or Services

This part of the marketing plan Focus on the uniqueness of your product or service, and how the customer will Benefit from using the products or services you’re offering. Use These questions to write a Paragraph summarizing These Aspects for your marketing plan:

  • What Are the features of your product or service?

Describe the physical attributes of your product or service, and Any Other Relevant features, Such as What it does, or how your product or service differs from competitive products or services.

  • How will your product or service the customer Benefit?

Remember That Benefits Can Be intangible as well as tangible, for instance, if you’re selling a cleaning product, your customers will Benefit by Having a Clean House, But They May Also Benefit by enjoying better health. Brainstorm as Many Benefits as possible to begin with, And Then choose to Emphasize the Benefits That Will your targeted customers in your marketing MOST Appreciate plan.

What is it That sets your product or service apart from all the rest? In Other Words, What is your Unique Selling Proposition, the message you want your customers to Receive about your product or service That is the heart of your marketing plan? The marketing plan is all about central Communicating this message to your customers.